Children and young people with long term health needs, e.g. epilepsy, cerebral palsy and health diagnosis often need additional support in education to enable them to continue in their studies.
Who we are
We are a free, dedicated, confidential and impartial service based in Norwich with volunteers across the County. Staff and volunteers are independently trained in SEND.
What we offer
We offer impartial information, advice and support to children, young people and parents/carers about special educational needs and disabilities (SEND). This includes health and social care where is impacts on their access to education.
What we can discuss
We can discuss
- With parents, young people and children how educational setting should be supporting where health needs are present.
- What the law and statutory guidance say should be in place.
- How the Local Authority (LA) and health should be working together.
- The difference between Special Educational Needs and Disabilities
- What health provision can be included in an Education, Health and Care Plan (EHCP), which section it should be in and who needs to provide it.
- The law on personal budgets.
- How to give feedback about health services in Norfolk.
- The pilot scheme for health and social care recommendations in SENDIS Tribunals.
- Mediation and Dispute Resolution.
- Who else may be able to help.
Information and Advice we can give
We can give information and advice on:
- SEN support, additional or different support to meet SEN needs.
- Local policy and practice in education in Norfolk.
- Personal budgets.
- Education, Health and Care Plans and Reviews.
- Transition arrangements, moving between stages in education.
- Exclusions, the law and what can be done to avoid them.
- Complaints procedures, Special Educational Needs and Disability Tribunal Service, Disability Discrimination.
- The Local Offer which is a website publishing all of the provision that Norfolk Local Authority expect to be available across education, health and social care for children and young people with SEND.
What we can support with
We can offer support with:
- How to prepare and get the best from a meeting.
- Writing letters.
- Interpreting reports.
- Admissions and exclusions.
- POST 16 provision
- Developing positive relationships between schools and the Local Authority.
What we do not do
We do not:
- Give advice outside our remit such as health issues.
- Discuss mediation decisions, treatments or professional opinions.
- Discuss pathways to diagnosis.
- Suggest treatments.