We give:

Information, advice and support to children, young people and parents/carers around special educational needs and disabilities (SEND).  This includes health and social care where it is linked to education.  You can contact our helpdesk between 9-5 Monday to Friday by phone, email, text or our website. We offer monthly face-to-face advice clinic appointments, training, a range of information booklets, termly newsletters and resources.

We are:

A free, dedicated, confidential and impartial service based in Norwich with staff who are independently trained in special educational needs and disabilities (SEND).

We have:

A Steering Group which includes parents/carers and representatives from local voluntary groups, Children's Services, the Parent Carer Forum, Education, Health and Social Care.  Together we plan the services we offer across Norfolk.

We can give Information on:

  • The law on Special Educational Needs (SEN) and Disability, Health and Social Care where they link to education
  • Local policy and practice
  • Personal budgets and working together 
  • The Local Offer 
  • Education Health and Care Plans (EHCP) 
  • Transition arrangements
  • Mediation and dispute resolution
  • Special Educational Needs & Disabilities Tribunal Service
  • Complaints procedures

We can give advice on:

  • Gathering, understanding and interpreting information
  • Signposting to other services for information, advice and support
  • What to do when things go wrong
  • How to get the best from a meeting

We can give advice on:

  • Preparing for and attending meetings
  • Writing letters
  • Understanding reports
  • The EHCP process and reviews
  • Admissions and Exclusions
  • POST 16 provision
  • Working in partnership with schools and the Local Authority to develop positive relationships